About Us


The Innovation Program focuses on advancing innovation in an organized approach across the system.  This includes the identification, piloting and acceleration of diffusion of innovations throughout our ministries by leveraging our Innovation Champions.  Innovation is defined as value creation via successful implementation of new ideas.  It includes incubating new ideas to transform care and health in the care continuum and the communities we serve, bringing new products/technology to market, care delivery redesign and implementing new ideas in healthcare that have been successfully implemented in other industries. Process optimization will not be included in the scope of the Program but rather will continue to be addressed by the performance improvement experts and the multiple collaboratives throughout the system.

In Scope:

  • New models of care delivery across the continuum
  • Clinical service integration
  • New workforce models
  • New compensation models for new care delivery models
  • Health improvement for the communities we serve (e.g. weight loss program for diabetes)
  • New business models that lower the overall cost of care
  • New technology or products and/or product extensions
  • New business creation or tackling new markets
  • New revenue channels

Out of Scope:

  • Process Optimization
  • Quality Improvement
  • CMMI awards
  • Innovation Grants awarded by external organizations


Initially our program will focus on idea generation and the implementation of pilots. The majority of the pilots will be selected during an annual award process however additional funding will be awarded throughout the year based on value propositions and urgency to test new innovative ideas.  Many of the pilot ideas will be identified by the Regional Health Ministries (RHMs) however the System Office will also have the ability to recommend pilots to the RHMs. The selection criteria include:

  • Clearly stated hypotheses and goals
  • Innovation Potential (degree to which the proposal changes current practice)
  • Alignment with the organization's mission, vision and strategy
  • Ability to align innovation activities to business needs and leadership vision
  • A value proposition that results in improved patient/client satisfaction, staff satisfaction, outcomes  and/or return on investment
  • Metrics that align with the project goal (clearly identified baseline data and metrics that measure value)
  • Ability to obtain the data needed for the metrics
  • Diffusion Potential (degree to which the innovation can be spread to multiple ministries – speed vs. complexity of change)
  • Measures for replicating the pilot across multiple RHMs

Measures of Success

Innovation Investment (leading indicators)

  • Percentage of operating  & capital budget dedicated to innovation activities
  • Number of internal innovation grants awarded

Innovation Productivity (leading indicators)

  • Number of employee-generated ideas
  • Percentage of implemented ideas across the ministries

Innovation Impact (lagging indicators)

  • Realization savings
  • Workforce optimization
  • Customer satisfaction
  • Market and financial expansion
  • New business -to-business relationships