Human Centered Design
To address Trinity Health's People-Centered Care, the Innovation Program has focused on our patients and our care teams by adopting a design thinking methodology referred to as Human Centered Design (HCD).
Human Centered Design is an anthropological approach that allows us to thoroughly understand and articulate the needs, wants and expectations of those we are impacting through our various innovative initiatives. Our HCD approach is a rigorous and repeatable process which consists of six synergistic phases:
- Define the Intention – Understand the key stakeholder's goals, needs and expectations related to a problem, a process, or technology, that defines the intention of the project.
- Analytical Doing – Collect unbiased, subjective information (interviews and observations) and quantifiable data to develop empathy though a comprehensive understanding and context for the project.
- Analytical Thinking – Highlight patterns and themes that aid in our analysis.
- Creative Thinking – Develop ideas and experiments that speak to the project's intention as well as the needs and expectations of our patients and care teams. [This is where the magic happens.]
- Prototype Development – Use physical prototypes to gain crystal clear, unambiguous feedback from users and stakeholders of all levels.
- Implementation Planning – Develop a plan with the key stakeholders and the operational group to ensure the project is sustainable and ready for the “real world”.
Today’s healthcare environment is becoming more and more complex. By using this human centered design approach, we ensure that both the patients' and our clinicians' voices are well articulated and fully incorporated into the design and care experiences resulting from our innovative initiatives .